Contact
Email [email protected]. Please include your device model, the app version, and what you were doing when the problem happened. A screenshot helps a lot.
Subscriptions, refunds, and restoring a purchase
Premium is a subscription billed by the store, not by us. To cancel it or request a refund, use the store where you subscribed: Apple subscriptions or Google Play subscriptions.
If you paid but Premium is not active, open the app settings and use the restore option. If that does not help, write to us with the store receipt.
Reporting a wrong translation or example
Send the Spanish word and what you think it should be. Corrections are applied in the next content update. Write to [email protected].
Voice practice is not recognising me
Voice modes need the speech recognition model to finish downloading, and they need microphone permission. Check both in the app settings. Recognition runs on the device, so a weak connection does not affect it once the model is installed.
Privacy and data deletion
See the privacy policy for what is collected and how to request deletion.